20^th March 2020

Dear Customer,                                            

 As a valued MLA customer, we hope that you or your business have not been adversely affected by COVID-19 (coronavirus) and the associated operational impediments with suppliers and logistics. We understand however that many businesses will experience significant disruption. With COVID-19 being declared by the World Health Organisation as a pandemic, the continued spread of the virus is a deep and ongoing concern for not only public safety but also business operations.

We would like to assure you that it is currently business as usual at MLA. We are committed to ensuring that the virus minimally impacts our overall operations and we appreciate your understanding during these uncertain times and rest assured we will continue to support you and your business moving forward.

MLA affirms that all staff have been well-trained and educated in terms of COVID-19 and ensuring that they follow strict guidelines. These guidelines are consistent with the Department of Health’s instruction to adhere to necessary levels of social distancing, maintaining strict hand sanitation, avoidance of touching their face, and reporting any remotely flu-like symptoms to their supervisor immediately. Our specialist technical staff, who attend your sites, remain on continuous education and communication programs and are travelling with ‘appropriate hygiene PPE’ so as to contribute towards flattening the curve of the COVID-19 spread.

We request that you communicate in advance to MLA if possible, any site-specific safety protocols that our staff will need to follow on site to either maintain or repair equipment. Additionally, we request your company to adhere to the following processes to mitigate risks:

-          One site contact only

-          No hand shaking

-          Enforcing social distancing of a minimum of 1.5 meters

-          Equipment is to be isolated and have an exclusion zone for our staff member at all times

We are continually monitoring the latest information from the State Health Departments, and our team will respond quickly to any changes in their advice and provide updates which may impact you. It is an extraordinary time and, in the face of the unknown, we are committed to doing everything we can to contribute to maintaining the health of our employees and the wider community. We need to stay calm and work together in partnership.

Again, it is currently business as usual at MLA. Please do not hesitate to contact your local MLA representative should you have any questions. Stay safe.


Matthew Saunders

Managing Director

MLA Holdings Pty Ltd ABN 47 002 095 856

Head Office: 10 Walker Place, Wetherill Park NSW 2164, Locked Bag 3000, Wetherill Park 2164

Phone Nationwide: 1300 000 652 – Website: mlaholdings.com.au

Victoria: 43 Wright Road, Keilor Park 3042 Queensland: 247 Monier Road, Darra 4076

South Australia: 585 South Rd, Regency Park SA 5010 Western Australia: 229 Barrington St, Bibra Lake WA 6163

Gold Coast: 8 Trade Ct, Molendinar QLD 4214 Newcastle: 29 Rural Drive, Sandgate, NSW 2304